Pillars of excellence SERIES

Mastering the Clinical Encounter

We know building rapport is a critical piece to successful patient outcomes but we rarely spend time cultivating the skills in this area of our practice. Mastering the art of the building therapeutic connections, adeptly navigating challenging patient dynamics, and getting patient's buy-in with the treatment plans is an art and science. This course will give you the science and the art. 

This 5-week self-paced online course has been designed to fit into a busy clinician's work week. It is aimed at nurturing and sustaining robust therapeutic alliances—the foundation of any successful intervention. Through videos, key readings, group discussion, coaching, and reflective exercises, you'll elevate your clinical interactions to new heights. Gain invaluable strategies for effectively managing difficult clients and addressing ruptures in the therapeutic relationship.

Join us and unlock the secrets to more patient engagement, more trust, and achieving unparalleled treatment outcomes. 

Duration
5 weeks
2 hour per week
Learning Activities
Videos
Articles
Reflections
Checklists
Who is this for?
Any Healthcare Provider
Your Instructors:
Steve Young PT
Sean Overin PT
Mode of Delivery
Online
Self-paced
Price
$497
PILLARS OF EXCELLENCE

Mastering the Clinical Encounter

Discover and learn key habits and behaviours that will enhance your clinical interactions and outcomes. Learn to build more trust, more rapport and to roll with resistance.

Course Sections

Testimonials

What our learners say

"Steve is an absolute legend! I always knew building rapport was key, but this course gave me new tools to level it up. I feel much more confident securing patient buy-in and building trust. Surprisingly, my clinical days feel more fulfilling and smoother—even though nothing about working with patients is actually easy. Highly recommend this course to any healthcare pro looking to step up their game!"
“Wow, what a course! It made me realize how many things I was doing unconsciously that were actually holding me back. Now, I’m so much more aware of how I show up in my interactions with clients. It’s completely reinvigorated my passion for truly helping people. Before, it was all about delivering a good treatment—now it’s about focusing on the whole interaction, not just the hands-on part."

Steve Young 
Registered Physiotherapist

ABOUT STEVE

Steve received an undergraduate degree from the University of Victoria before attending the McMaster University physiotherapy program in Hamilton, Ontario. He graduated summa cum laude in 1999 before returning to Victoria to work in private practice.

Steve has extensive post graduate education, organizing and attending dozens of orthopaedic and pain science courses. He previously served as CBI Health’s Senior Clinical Educator for seven years on Vancouver Island and has taught continuing education courses throughout British Columbia and North America. He is a partner and faculty member with AMP Healthcare Education teaching musculoskeletal rehabilitation courses. 

Sean Overin
Registered Physiotherapist

ABOUT SEAN

Sean is a co-founder of Tall Tree Health in Vancouver and the Director of Learning for Tall Tree. Known for staying up-to-date with the latest clinical research, Sean is deeply passionate about continuing education. Sean completed his UBC Masters of Physiotherapy in 2013 and his DPT with Evidence in Motion. 

Sean has a special interest in persistent pain, behavioral science, manual therapy, and psychology, which shape his approach to care. As a partner at Accelerated Motion Physiotherapy (AMP), he also helps bring world-class rehab instructors to Canada and keeps the physiotherapy community informed with evidence summaries and articles.